Privacy Policy

Total247Care Privacy Collection Statement:

We collect personal information such as your name, address, date of birth, contact information, and emergency contact information the time you ask about our services or once you become a client of Total247Care. A photograph of you may also be retained on your file if you become a client of Total247Care. In addition, Total247Care collects information on your health, as well as financial and payment information.

In order to assess and manage your health-care needs, Total247Care collects personal information to assist you further for future needs. To assess and manage your health-care needs, Total247Care collects personal information. To administer your payment arrangements, we must also collect personal information about your health, do you hear the miraculous your health care plan, and your income, assets, and benefits entitlements. This is needed by law for some clients (for example, the Aged Care Act of 1997 (Cth)).

We may not be able to provide you with the services you require if we do not collect your personal information. Wherever possible, Total247Care will obtain information directly from you (in person, over the phone or via the Internet). Other health care professionals involved in your care, an aged care assessment team, our regional assessment service, government agencies responsible for administering relevant entitlements and benefits, radio family members, a care giver, an attorney or guardian, or a personal responsible for your healthcare decisions may also collect personal information about you from Total247Care.

Total247Care may disclose your personal information to your GP, medical specialist or other health care professionals involved in your care. Government agencies which administer subsidies and benefits (such as my aged care, central link, Medicare, Department of Social services, national disability insurance agency and Department of Veterans affairs).

Your attorney or guardian or a person responsible for your healthcare decisions.

Your family members or cares (except if this is contrary to your wishes.

A hospital or aged care facility if you are referred for RESP ITE or higher levels of care.

More detailed information about the way 24/7 care handles your personal information is included in our privacy policy. Our privacy policy includes information about how you may access your personal information, seek correction of your personal information, or make complain about privacy. Our privacy policy is available at

Total247Care refers to the 24/7 care group of companies, a leading provider of home care and health care services. More information about Total247Care is available on our website (

If you have any queries about privacy, please contact Total247Care privacy officer at:
Postal address: _________________
Or call at: __________________